ITIL Foundation 2011 Edition training course

ITIL provides a cohesive set of best practise techniques, drawn from international public and private sectors. Making it the most widely accepted approach to IT service management in the world.

Focusing on the critical alignment of IT and business strategy, certification in ITIL gives a student a comprehensive set of policies and project management concepts.

Skills in ITIL are highly sought after by employers due to the skills you can bring to their company. Such as:

Lowering costs, improving service levels and customer satisfaction
Increasing the alignment between business and IT
Improving a company's ability to measure performance and manage outsourcing
Defining consistent IT roles and improvement of communication
Increase in the ability to manage change

SOURCE: Computer Economics

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0800 0141 311 or
01273 907 919

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Quick course guide What you'll learn Included Average salary What next

Quick course guide

Qualification

ITIL Foundation 2011 Edition

Study time

Full time: 4 to 10 days | Part time: 4 to 6 months

Enrolment dates

Anytime

Delivered by

Skillsoft

Student support

24x7 expert mentor support

Prerequisites

None

Assessment - via external provider

2011 edition exam

Resources required

Internet access and email

This course is ideal for:

IT Service Management

Prerequisites for this course

There are no prerequisites for this course however, a basic knowledge of the ITIL terminology, structure and basic concepts, and comprehension of the core principles of ITIL practises for Service Management.

What you'll learn

Match the organisations involved with the it infrastructure library and examinations with their role
Identify the reasons for ITIL's success
Identify the features of the ITIL qualification and examination scheme
Identify the role of pattern of business activity (Pba) and user profile (Up) in demand management
Distinguish between SLPS and CSPS
Recognise the characteristics of financial management concepts
Recognise the basic concepts of service level management
Identify the objectives of service level management
Recognise how to conduct the activities involved in the negotiating phase of the slm process
Identify the benefits to a business of adopting and implementing standard and consistent approaches for csi
Identify key considerations for implementing CSI
Recognise typical information that should be included in a CSI register