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CCNP Voice: Cisco Certified Network Professional Voice

CCNP Voice validates advance knowledge and skills required to integrate into underlying network architectures.

Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network.

With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable.

The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified Call Manager) quality of service (QoS) gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches.

Additionally, the integration and troubleshooting of Cisco Unified Communications applications are now covered in the CCNP Voice, specifically the Cisco Unity Connection and Cisco Unified Presence applications.

Quick course guide

Qualification: CCNP Voice: Cisco Certified Network Professional Student support: 24x7 support by expert mentors
Study time: To be confirmed Prerequisites: CCNA Voice
Enrolment dates: Anytime, start now! Assessment:

Via external provider
Delivered by: Skillsoft Resources required:
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Find out if CCNP Voice: Cisco Certified Network Professional Voice is right for you.
Contact a Learning Consultant for free expert advice.

Skills you'll gain

  • Recognise the components of Cisco Unified Communications architecture
  • Identify the function of voice gateways
  • Recognise the major roles in Cisco Unified Communications networks
  • Match factors that affect audio clarity in IP networks to descriptions
  • Identify the requirements for QoS to ensure proper VoIP transmission
  • Recognise the challenges of transporting fax and modem calls over IP networks
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What's included

  • 24/7 support by expert mentors
  • Hands-on interactive exercises
  • Practice exam questions
  • Self-paced study format
  • Certification guarantee
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Who is this course for?

  • Network Engineers
  • Senior Network Engineers
  • Voice and Data Engineers
  • Telecoms Engineers
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Prerequisites for this course

A valid CCNA Voice certification.


Network engineers who currently install, configure, or support IP Telephony applications, Voice over IP networks, PBX’s, or Voicemail systems.


The CCVP certification would also be valuable to anyone who would like to position themselves to meet the growing demand for competent Voice technical professionals.
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642-437: CVOICE  8.0

  • Introduction to Voice Gateways
  • Voice Port Implementation, Codecs, and Dsps
  • Transporting Voice over IP Networks
  •  Sip and MGCP Signalling Protocols
  • VOIP Call Legs
  • Cisco Unified Communications Manager Express
  • Cisco Unified Communications Manager Express Endpoints
  • Call Routing and Dial Plans
  • Path Selection and Calling Privileges
  • Gatekeeper and Cisco Unified Border Element
  • QOS Mechanisms
  • Congestion, Rate Limiting, and AUTOQOS

642-447: CIPT1

  • Introduction to Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Administration
  • Cisco Unified Communications Manager Single-Site On-Net Calling
  • Implementing Pstn Gateways in Cisco Unified Communications Manager
  • CUCM Call Routing Components and Calling Privileges
  • Digit-Manipulation Tools and Calling Privileges
  • Implementing Call Coverage
  • Implementing Media Resources in Unified Communications Manager
  • Feature and Application Implementation
  • Cisco Unified Mobility

642-457: ICUCM  V8

  • Multisite Deployment Issues and Solutions Overview
  • Multisite Deployment Implementation
  • Centralized Call-Processing Redundancy Implementation
  • Bandwidth Management and CAC Implementation
  • Features and Applications for Multisite Deployments
  • Call Control Discovery

642-467: CAPPS 8.0

  • Introduction to voice-mail
  • Cisco unity connection in a CUCM environment
  • Implementing cisco unity connection
  • Implementing cisco unity express in CUCM express environment
  • Troubleshooting cisco unity express

642-247

TVOICE 8.0: Troubleshooting CISCO Unified Communications

  • Call Control Discovery
  • SIP Precondition
  • Extension Mobility Cross Cluster
  • Globalized call routing
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Find out if CCNP Voice: Cisco Certified Network Professional Voice is right for you.
Contact a Learning Consultant for free expert advice.

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